This is achieved through the use of pronouns, determiners, conjunctions, and transition signals. These elements help the reader see how ideas relate to each other.

• Pronouns: Used to refer to something already mentioned.

Example: “I ordered a laptop from your website last week. It arrived damaged, and I would like to request a replacement.” The pronoun “it” refers back to “laptop” to avoid repetition.

• Conjunctions: Words like and, but, so, because join clauses or sentences.

Example: “I ordered the product online, but it arrived late.”

• Reference Words: Words such as this, that, these, those can point to something mentioned earlier.

Example: “The delivery service was slow, and this caused significant delays in my project.”