Formal Letters:

For formal letters, the introduction should be direct, concise, and professional. You should clearly state the reason for writing without unnecessary details or emotions.

• Example: “I am writing to inquire about the refund policy for items purchased online.”
• Example: “I am writing to express my dissatisfaction with the service I received at your store.”
• Example: “I am writing to request information about the upcoming conference.”
• Tip: Keep the tone polite but formal, and avoid contractions like “I’m” or “I’ll.”