You should spend about 20 minutes on this task.

You recently bought an item from a shop, but it has a fault.

Write a letter to the shop manager. In your letter include:

• What the problem with the item is
• What happened when you tried to return it
• What you would like the manager to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,